Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Frequently Asked Questions About the Church & Museum of Orsanmichele

1. What is the Church & Museum of Orsanmichele known for?

The Church & Museum of Orsanmichele is famous for its Gothic architecture, its richly decorated marble altar, and the original Renaissance sculptures commissioned by Florence’s powerful guilds, including works by Donatello and Ghiberti.

2. Where is the Church & Museum of Orsanmichele located?

Orsanmichele is located in Florence’s historic center, between Piazza della Signoria and the Duomo, making it easily accessible on foot from most major attractions.

3. Do I need a ticket to visit Orsanmichele?

Yes, a ticket is required to access the museum levels and view the original sculptures. Entry to the church itself may be subject to access restrictions during religious services.

4. What are the opening hours of the Church & Museum of Orsanmichele?

The attraction is open Monday, Wednesday to Saturday from 8:30 AM to 6:30 PM, closed on Tuesdays, and open on Sundays from 8:30 AM to 1:30 PM. Special openings and holiday closures apply on certain dates.

5. What time is the last entry allowed?

The last entry is 50 minutes before closing time. On Sundays, the last admission to the church is at 12:00 PM due to religious services, and the ticket office closes at 12:40 PM.

6. How long does a visit to Orsanmichele take?

Most visitors spend about 30 to 60 minutes exploring the church and museum, making it an easy addition to a walking itinerary through Florence’s historic center.

7. Is Orsanmichele wheelchair accessible?

Accessibility is limited due to the historic structure. Some areas involve stairs and narrow passageways, so visitors with mobility concerns are advised to check access details in advance.

8. Are the original statues displayed inside the museum?

Yes, the original sculptures that once stood in the exterior niches are preserved inside the museum to protect them from weather damage. The statues outside today are replicas.

9. Is there a dress code for visiting Orsanmichele?

Yes, as Orsanmichele is an active church, visitors are expected to dress modestly, with shoulders and knees covered, especially during religious services.